Enterasys - Secure Networks

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Global Technical Assistance Center

Direct access to the networking experts - anytime, anywhere

Enterasys Networks' Global Technical Assistance Center (GTAC) provides customers and partners with direct, high-touch access to GTAC personnel, as opposed to a one-hour call back, or call-coordinator strategy used by many other vendors in the networking marketplace. Through our Automated Call Distribution (ACD) system, the customer or partner is connected directly to GTAC Engineers and Technical Teams who are responsible for supporting specific product lines 24x7x365.

Contact Technical Support:

Phone:
For mission-critical or time-sensitive issues, check below for a list of local contact numbers:

Country Freecall Number
Australia 1800 801 859
China 108-888 - Nothern China/Beijing
enter 800-245-2603
108-11 Southern/Central China/Shanghai/Guangzhou
enter 800-245-2603
Fiji 0048901001 enter 800-493-8515
Hong Kong 800-96-1111 (to place calls using PCCW)
enter 800-245-2603
800-93-2266 (to place calls using New World)
enter 800-245-2603
India 000-117 enter 800-472-5319
Indonesia 001 80110 enter 880-493-8515
Japan 00-539-111 (to place calls using KDDI)
enter 800-245-2603
00-665-5111 (to place calls using IDC)
enter 800-245-2603
00-441-1111 (to place calls using JT)
enter 800-245-2603
South Korea 00-729-11 (to place calls using Korea Telecom)
enter 800-245-2603
00-369-11 (to place calls using ONSE)
enter 800-245-2603
00-309-11 (to place calls using Dacom)
enter 800-245-2603
Malaysia 1800 800011 enter 880-493-8515
New Zealand 00-911 enter 800-245-2603
Papua New Guinea 050712880 enter 800-493-8515
Philippines 10511 enter 880-493-8515
Singapore 800-011-1111 (to place calls using SingTel)
enter 800-493-8515
800-001-0001 (to place calls using StarHub)
enter 800-493-8515
Taiwan 00-801-102-880 enter 800-245-2603
Thailand 1800-000-133 enter 800-493-8515
     

 

 

E-mail Response Management System:
E-mail support is best for non-critical issues. For the fastest e-mail response, please use our on-line form. Or, send mail directly to support@enterasys.com.

Online Case Management:
Enterasys GTAC Online Case Management provides the ability for Customers and Partners with an active service contract to create, view and add comments/attachments to support cases on-line.