Global Technical Assistance Center
Direct access to the networking experts - anytime, anywhere
Enterasys Networks' Global Technical Assistance Center (GTAC) provides customers and partners with direct, high-touch access to GTAC personnel, as opposed to a one-hour call back, or call-coordinator strategy used by many other vendors in the networking marketplace. Through our Automated Call Distribution (ACD) system, the customer or partner is connected directly to GTAC Engineers and Technical Teams who are responsible for supporting specific product lines 24x7x365.
Phone:
For mission-critical or time-sensitive issues, check below for a list of local contact numbers:
| Location | Access Code | Number |
| USA | (800) 872-8440 or (978) 684-1000 |
|
| Canada | (800) 872-8440 or (978) 684-1000 |
|
| Mexico | (877) 801 8361 | |
| Central America | (978) 684-1000 | |
| Argentina | 08005554288 | (800) 246 6134 |
| Brazil | 000-8010 | (800) 246 6413 |
| Venezuela | 08002255288 | (800) 453-8516 |
| South America (other) | (978) 684-1000 |
E-mail Response Management System:
E-mail support is best for non-critical issues. For the fastest e-mail response, please use our
on-line form.
Or, send mail directly to support@enterasys.com.
Online Case Management:
Enterasys GTAC Online Case Management provides the ability for Customers and Partners with an active service contract to create,
view and add comments/attachments to support cases on-line.