Enterasys - Secure Networks

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1            DIR-SDD-275 Contract                   2 

DIR - Go DIRect Program

DIR – Go DIRect Program Information - http://www.dir.state.tx.us/store/busops/go-direct/index.htm

Enterasys Networks, Inc. DIR Website - http://www.dir.state.tx.us/store/busops/go-direct/enterasys.htm

Product Specifications & Pricing

“PDF Price List”

Product & Services pricing and URL links to Product Data Sheets are included in the attached Enterasys DIR-SDD-275 Price File.

SupportNet HW & SW Maintenance Services

Enterasys recognizes that each business' needs are unique, and have developed a comprehensive set of support options from which to choose. The SupportNet portfolio is both flexible and innovative, allowing you to select the level of service that is right for your organization--and yields the best return for your infrastructure investment.

  • SupportNet—The cornerstone offering of the portfolio features the core technical services required to support all your hardware products effectively. Services include telephone and web support, firmware upgrades, and next-business-day parts delivery. Service brief.
  • SupportNet Premium—Building on the comprehensive support offered with SupportNet, SupportNet Premium provides faster response options for replacement parts: 2-hour or 4-hour around-the-clock delivery. Service brief.
  • SupportNet Onsite—If you don't have the in-house resources to match your maintenance requirements, SupportNet Onsite brings Enterasys-certified engineers to your site, in addition to providing the other services included in SupportNet. Service brief.
  • SupportNet Onsite Premium—Delivering the same comprehensive level of engineering expertise to your premises as SupportNet Onsite, SupportNet Onsite Premium offers faster response options: 2-hour or 4-hour around-the-clock delivery. Service brief.
  • SupportNet Software Application Service—Maintain the best performance from your Enterasys software, such as NetSight® management, Dragon® intrusion and network defense, and Enterasys Sentinel™ proactive protection solution. Includes all maintenance releases plus minor and major product upgrades, 24x7 technical phone support, and web access to the latest technical information. Service brief.
  • SupportNet Technical Access—Recommended for customers who already have ample on-site technical resources, including staff and replacement inventory, this level of service provides telephone and web support, return-to-factory repair service, and firmware upgrades. Service brief.

Global Technical Access Center (GTAC) - (800) 872-8440

Warranty - http://www.enterasys.com/services/warranty/

Returns (RMA) Policy - http://www.enterasys.com/support/rma-policy.html

How to Order

Obtain a quote from one of the Enterasys Order Fulfillers.

Generate a purchase order, payable to that Enterasys Order Fulfiller based on the quote from that Enterasys Order Fulfiller.  Note:  You must reference contract number DIR-SDD-275 on your purchase order.

State of TX DIR Contract # DIR-SDD-275 Order Fulfillers (Resellers

Vendor's Name:  Abacus Computers Inc. dba ValCom Computer Center (HUB - Asian Indian/Male)
Address: 

6 Desta Drive, Suite 1350
Midland, TX 79705
Contact: Mark Singh
Alt. Contact:  
Phone: 432-687-5424
Cell Phone:  
Fax: 432-682-7741
Email: singhm@valcom-m.com
Vendor ID: 1751844304300
   
Vendor's Name:  Computer Tech Corporation (HUB - Asian / Male)
Address:  1810 N. Greenville Ave
Richardson TX  75081
Contact: Michelle Fowler
Alt. Contact:  
Phone: 972-888-5819
Cell Phone:  
Fax: 972-243-2888
Email: mfowler@computertech.com
Vendor ID: 1760119142600
   
Vendor's Name:  IBM Global Services
Address:  400 W. 15th Street, Suite 1200
Austin, TX 78701
Contact: Billy N. Haynes
Alt. Contact:  
Phone: 512-469-8373
Cell Phone:  
Fax: 512-469-8373
Email: bnhaynes@us.ibm.com
Vendor ID: 1130871985200
   
Vendor's Name:  Valley Networks
Address:  6620 S. 33RD Street, BLDG J, Suite 10
McAllen, TX 78503
Contact: Chris Hahn
Alt. Contact:  
Phone: 956-668-9300 
Cell Phone:  
Fax: 956-668-7649
Email: chahn@val-net.com
Vendor ID: 1200601261600
   
Vendor's Name:  Management Applications, Inc.
Address:  912 Terra Street
Round Rock, TX 78664
Contact: Michael Villarreal  
Alt. Contact:  
Phone: 512-413-4609 
Cell Phone:  
Fax: 240-526-5953 
Email: mvillarreal@managementapps.com   
Vendor ID: 1541777754500
   

 
Vendor's Name:  Complete Solutions, Inc.  (HUB - Asian Indian / Male)
Address: 

4635, Southwest Fwy, Ste 310
Houston TX 77027
Contact: Madhav Kolli
Alt. Contact: Ranga Vasudevan
Phone: 713-974-9060- Ext 108
Cell Phone: 281-850-8016
Fax: 713-974-9059
Email: info@complete-solutions.com
Vendor ID: 1760524129200
   
Vendor's Name:  Dell Marketing
Address:  One Dell Way RR 8
Round Rock, TX 78682
Contact: Dell contacts
Alt. Contact:  
Phone:  
Cell Phone:  
Fax:  
Email:  
Vendor ID: 1742616805400
   
Vendor's Name:  Solid IT Networks, Inc.
Address:  845 E FM 407
Argyle, TX  76226
Contact: Newt Newman
Alt. Contact:  
Phone: 940-464-0608
Cell Phone:  
Fax: 940-464-0181
Email: nnewman@soliditnetworks.com
Vendor ID: 1752950821400
   
Vendor's Name:  Siemens Communications
Address:  11921 N. Mopac Expressway
Austin, TX 78799
Contact: Diane Baker
Alt. Contact:  
Phone: 512-997-0833
Cell Phone:  
Fax: 512-997-0874
Email: diane.baker@siemens.com
Vendor ID: 1522122392600
   
Vendor's Name:  Austin Ribbon and Computer
Address:  7320 N Mo Pac Expresway, Ste 301
Austin, TX
Contact: Ryan Grant
Alt. Contact:  
Phone: 512-452-0651 x 244
Cell Phone:  
Fax:  
Email:  
Vendor ID:  
   

 

Enterasys Networks, Inc Contacts

Inside Account Executive:  Brian Rupiper
Phone: (208) 769-9920
Fax: (208) 664-5184
Email: brupiper@enterasys.com
   
   

 
Account Executive:  Tony Curtis
Phone:

(214) 663-3633
Email: tcurtis@enterasys.com
   
   
Account Executive:  Danny Decastro
Phone:

(832) 578-4242
Email: ddecastro@enterasys.com
   Houston , San Antonio, South Texas