Enterasys - Secure Networks

Premium and Enhanced Technical Support

Program Overview

The Premium and Enhanced Technical Support program is designed to assist enterprise customers who are projecting rapid growth, and lack technical expertise or require maximum uptime for their mission-critical applications. These customers will benefit from the detailed account knowledge, extensive industry and product experience, and singular focus of the Premium and Enhanced Technical Support Team.

Premium Global Technical Services Matrix

	Enhanced	Premium
Premium: 7X24 Dedicated Support Engineer
Enhanced: Phone Support Professional
Account Management
Secure Networks E-Learning – Instructor Led	10hrs	20hrs
Customizable Secure Networks Classroom Training (Enterasys Andover, MA)
Secure Networks Remote Access Laboratory Hands-on Training
Proactive Notifications (Security Incident Reports: Premium only)
Annual Asset Surveys (Free SupportNet Registration:Premium only)
On-Site Visit

For more information please reference the Enterasys Premium and Enhanced Technical Support Services Guide or contact an Enterasys Representative .